Complaints

Email support@filbri.com or use the secure Contact Filbri Support form.

Please include:

• a clear description of the issue;
• the relevant Filbri page, offer or link;
• when the issue occurred;
• what you would like us to do; and
• any supporting information that may help us investigate.

Please do not send passwords, payment-card details or unnecessary sensitive personal information.

• We aim to acknowledge your complaint within five working days.
• We will review the available information fairly and explain what we have found.
• We aim to provide a final response within 20 working days. If more time is reasonably required, we will explain why and provide an update.
• Where appropriate, we will correct inaccurate information, improve our service or take other proportionate action.

If your complaint concerns a partner’s product, price, booking, payment, delivery, cancellation or refund, you should normally contact that partner directly because the partner is responsible for the transaction.

You may still contact Filbri if your complaint concerns information displayed by Filbri, an affiliate link, how advertising was labelled or your experience using the Filbri website.

If you are dissatisfied with our response, reply to the same email and ask for an internal review. Where reasonably possible, the review will be handled by someone who was not responsible for the original decision.

Privacy enquiries and data-protection rights are explained in our Privacy Notice. Concerns about prohibited, harmful or illegal content are explained on our Safety and Moderation page.

If you need reasonable assistance to submit or understand a complaint, use the secure Request human assistance form and tell us what support or communication format you require.