Help & FAQ

Short answers to the questions we're asked most about Filbri.

Is Filbri free to use?

Yes. Filbri is free. We may earn commission from some retailer or partner links, at no extra cost to you.

Are the deals on the site real?

Some sections show a message explaining that offers are not yet available rather than live deals. Partner-supplied offers reviewed for accurate presentation will appear after the relevant details, terms and destinations have been supplied and checked.

Does Filbri list every available retailer or offer?

No. We show a selection of approved retailers and partners, so other options may be available elsewhere. Always check the partner's own price and terms before buying.

Who do I book flights or holidays with?

This section is not available at launch.

Something went wrong with my order

Contact the retailer or partner you bought from — they hold the contract, the payment and the refund process.

Can I create an account or save deals?

Not yet. Saved deals, sign-in and member features are planned for a later stage and are not available while Filbri prepares checked UK offers and partner feeds.

How Filbri’s offer information works

Filbri is an offers, savings, discovery and referral platform where visitors can browse individual partner offers, savings guides and useful categories. Partner cards are being introduced in selected categories. Before a partner card or offer is shown, Filbri takes reasonable steps to review and update information, including prices, descriptions, availability and promotional conditions. However, partner information can change, expire or become unavailable after it has been displayed on Filbri.

Where available, we show when information was last checked. Please confirm the current price, availability, eligibility, contract terms, payment, fulfilment, delivery charges, cancellation and refund rights, product or service quality and other conditions directly on the partner’s website before proceeding.

Selecting an approved outbound partner link takes you to the partner or affiliate network website. The destination website will show the final terms and price that apply to your transaction. The partner controls the final price, availability, eligibility, contract, payment, fulfilment, delivery, cancellation, refunds and product or service quality. Filbri does not set partner prices, supply the product or service, take payment, arrange delivery or enter into the contract with you.

Any purchase, booking, application or contract is made directly between you and the relevant partner. For problems involving an order, payment, delivery, cancellation or product, please contact the partner first. Filbri remains happy to investigate and correct any inaccurate information displayed on our website.

Filbri does not provide personal financial, legal or regulated professional advice. Information is provided for general offers and discovery purposes and is not a recommendation that a particular product or service is suitable for you.

For searchable topics and guided help, visit the full Help & Support page. Can't find an answer? Use the secure Request human assistance form or visit the Contact page.